Professional Experience
Delivering measurable results through strategic project management and innovative solutions
Challenge
1% AI Solutions was primarily focused on the Indian market and required a structured approach to expand into Canada without diluting positioning or over-investing in unvalidated channels. The challenge was to test demand, acquire clients, and establish a market presence while keeping operations centralized in India.
Solution
I supported the founder in designing and executing a Canada-focused expansion strategy. This included market validation, lead acquisition support, and acting as a regional point of contact to convert opportunities while delivery remained centralized. The approach emphasized lean market entry, clear positioning, and scalable execution.
Key Results
- Supported strategic expansion from India into the Canadian market
- Enabled client acquisition and relationship building in Canada
- Created a lean market-entry framework without operational overhead
- Aligned India-based delivery with Canada-facing client needs
- Established early market presence and expansion groundwork
Skills Applied
Challenge
Entering the highly competitive U.S. market required precise positioning to avoid resource waste. The brand needed to identify specific, untapped segments rather than applying a generic approach.
Solution
I led a comprehensive market evaluation to engineer a 12-month launch roadmap. By identifying high-potential entry points, I developed a strategy projected to drive 16% revenue growth within the first year.
Key Results
- Engineered 12-month U.S. market launch roadmap
- Identified high-potential market entry points
- Projected 16% revenue growth in first year
- Precision positioning strategy to avoid resource waste
- Comprehensive market evaluation and analysis
Skills Applied
Challenge
Scaling B2B outreach manually was inefficient, resulting in inconsistent lead flow and high time-expenditure per client acquisition.
Solution
I implemented a digital workflow to streamline the prospecting process. By optimizing the outreach strategy, I reduced manual input by 40% and established a pipeline that consistently generated qualified leads.
Key Results
- Reduced manual input by 40%
- Established consistent qualified lead pipeline
- Streamlined B2B prospecting process
- Implemented digital workflow automation
- Optimized outreach strategy for efficiency
Skills Applied
Workforce Mobilization
Challenge
The establishment was in a pre-opening phase with no existing workforce and an urgent need to build a service culture from scratch.
Solution
I led the full recruitment cycle and training for a new team of 15 staff members, ensuring the team was cohesive and aligned with service standards before the official launch.
Operational Architecture
Challenge
There were no defined workflows for critical departments like Front Office and Housekeeping, creating a risk of disorganized service delivery.
Solution
I established comprehensive Standard Operating Procedures (SOPs) and coordinated daily protocols, effectively creating the "operating system" that the business ran on.
Stakeholder Management
Challenge
Bridging the gap between high-level business goals and the daily reality of ground-level operations.
Solution
I maintained robust communication channels with stakeholders, ensuring that operational realities were reported accurately and business expectations were met efficiently.
Digital Transformation & Revenue Growth
Challenge
The business relied on inefficient or manual booking channels, which limited direct revenue capture and increased dependency on third-party commissions.
Solution
I led the technical implementation of a new Property Management Software (PMS) to streamline the reservation workflow. This upgrade optimized the booking process, directly driving a 22% increase in direct bookings.
Key Results
- Recruited and trained team of 15 staff members
- Established comprehensive SOPs for all departments
- Implemented new Property Management Software
- 22% increase in direct bookings
- Reduced dependency on third-party commissions
- Built service culture from scratch
Skills Applied
Certifications & Education
Continuous learning and professional development
CAPM® - Certified Associate in Project Management
Demonstrates comprehensive knowledge of project management processes, terminology, and best practices aligned with PMBOK® Guide standards.
Sheridan College Institute of Technology and Advanced Learning
Comprehensive education in business principles, technology, and project management methodologies.